Join our team
Fair Employment Agency (FEA) is a non-profit social business with a big ambition – We aim to reinvent the recruitment industry of migrant domestic workers and end forced labour in Hong Kong through ethical recruitment solutions.
We are looking for a motivated change-maker to join our passionate team to advance our mission.
Do you want to make a difference and contribute to social change too? Then we’d love you to join us!
What it’s like to work at Fair Agency
clear purpose | environment | |
and autonomy |
Vacancies
Who are we looking for?
- Firm belief in social change and passion for helping others
- Strong sense of ownership and commitment to FEA’s mission
- A team player with an upbeat and positive attitude
- Self-motivated and proactive to find solutions to problems
- Approach challenges with grit and perseverance
- Ability to maintain composure and customer focus
- Eagerness to learn and open to feedback
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Good command of written and spoken English and Cantonese
- Customer service and/or sales experience is a plus – what’s more important, however, is your willingness to learn and grow with our team and your passion for helping others.
- Immediate availability would be ideal
What does a Recruitment Consultant do?
- Market FEA services to employers and candidates
- Interview and evaluate candidates
- Arrange interviews for employers and candidates
- Match suitable candidates with employers
- Reach monthly team targets
- Guide and support clients throughout the hiring process
- Track client engagement via our CRM system (Salesforce Lightning)
- Support other team members through effective communication and duty handover
- Share and implement new ideas, practices and useful information with the team to improve operations and ethical standards
What does an Administrative Assistant do?
- Provide general administrative support to the Processing Team
- Document management & archiving
- Update CRM system (Salesforce Lightning)
- Handle data compilation and entry
- Manage Whatsapp enquiries from employers and domestic workers
- Assist employers and domestic workers throughout the application process
- Contribute to team effort by accomplishing related tasks as needed
- Provide support to off site tasks (Such as Airport pick up, HKID appointment at HK Immigration)
What does an Operations Consultant do?
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Visa Processing
- Handle document collection and preparing contracts for visa processing
- Facilitate end-to-end visa process for migrant domestic workers
- Guide and support employers and workers throughout the deployment process
- Liaise with relevant institutions in Hong Kong, the Philippines and Indonesia
- Improve our service by recommending new practices
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Client and Team Support
- Track process and client engagement via our CRM system (Salesforce Lightning)
- Answer calls and communicate the different service types provided by FEA to clients
- Support other team members through effective communication and duty handover
- Work closely with other teams to meet targets and deliver desirable outcomes
- Share new ideas, suggestions and useful information with the team to improve operations
- Implement process improvements and ethical standards
What does an Operations Intern do?
- Facilitate end-to-end visa process for migrant domestic workers
- Guide and support employers and workers throughout the deployment process
- Liaise with relevant institutions in Hong Kong, the Philippines and Indonesia
- Track process and client engagement via our CRM system (Salesforce Lightning)
- Work closely with other teams to meet targets and deliver desirable outcomes
- Share new ideas, suggestions and useful information with the team to improve operations
- Implement process improvements and ethical standards
Other criteria:
- Flexibility to work on some weekends
- Open to off-site duties
- 20 hours a week, 2-3 days a week
Duration:
Please note that the interns should be available for at least 3 months. Some discretions might be given for academic schedules. For more information, please contact hr@fairagency.org
Benefits:
- Gain hands-on, practical experience and industry insights
- Learn important transferable skills
- Friendly and supportive working environment with passionate and energetic team members
- Embracing start-up culture of openness, innovation and autonomy
- Plenty of opportunities for personal and professional growth
- Potential opportunity to develop into part time or full time position at FEA
Be a Volunteer
We are always looking for volunteers to help drive our mission forward, connect with us at info@fairagency.org and see how you can help!
Don’t see a position for you but still want to connect?
Register your interest in joining our team by submitting your CV and application letter to hr@fairagency.org
Please click here to read our Employee Testimonials.
If you are looking for other opportunities with Fair Employment Foundation, please click here or follow Fair Employment Agency on LinkedIn.