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Where should I call in an emergency?

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Call 999 for AMBULANCE

All Hong Kong residents, including domestic helpers, have access to the public health system.

Employers are required to provide medical care free of charge to the domestic helpers they employ.

It is important for domestic helpers and employers to discuss any special instructions for what to do in case of a medical emergency involving their family members.

Below, we include contacts to Accident and Emergency Services at locations across Hong Kong.

For Urgent Advice, reach out to:

Labour Department

Emergency Hotline for domestic helpers: 2157 9537.

For advice on:

• Employment rights and responsibilities,
• Complaints against employment agencies,
• Support filing for assistance on exploitation or physical abuse situations.

An interpretation service in seven languages (Tagalog, Bahasa Indonesia, Thai, Nepali, Hindi, Punjabi and Urdu) is available from 8am to 10pm, Monday to Sunday (excluding public holidays).

Philippine Overseas Labour Office (POLO)

Emergency Hotline: 5529 1880

For advice on:

• Court Cases
  Counselling Services
  Contract Processing
  Issuance of Overseas Employment Certificate (OEC)

Overseas Workers Welfare Administration (OWWA)

Emergency Hotline: 6345 9324

For advice on:

• Termination
• Entitlement Calculations/Advice
• Shelter

Accident and Emergency Services – 24hr

The following hospitals provide 24hr emergency services. A map and listing of all HK hospitals can be found here.

HONG KONG ISLAND

KOWLOON

NEW TERRITORIES