Employment Help and Legal Advice – Contact Information
Call 999 for POLICE if:
You are in physical danger
You fear for your personal safety
You are being forced to do or sign something against your will
You are unsure what to do
Tip: If the police assist you, get the report number so you can follow up later.
- Emergency services (police, fire, ambulance) hotline: 999
- Police hotline: 2527 7177
Your employment agency should provide support on:
Understanding domestic helper entitlements (food, accommodation, rest days)
Handling employment termination
Mediating between employer and domestic helper on a misunderstanding
Employment agencies are required to provide temporary shelter free of charge to workers. If they do not, contact the relevant consulate to complain.
Here is a list of alternative shelters available: Temporary Shelter
Domestic helpers should contact a support/non-profit organisation if:
Your agency is not providing support
You would like more detailed assistance and advice
Employment & Legal Advice
Labour Department’s 24-hour hotline for domestic helpers: 2157 9537.
This hotline provides advice on employment rights and responsibilities, complaints against employment agencies, and support filing for assistance on exploitation or physical abuse situations. An interpretation service in seven languages (Tagalog, Bahasa Indonesia, Thai, Nepali, Hindi, Punjabi and Urdu) is available from 8am to 10pm, Monday to Sunday (excluding public holidays).
Focuses on issues specifically applicable to the employment of domestic workers
Here are the contact details of relevant consulates.
We list out other organisations that can help you below.
Association of Indonesian Migrant Workers in Hong Kong (ATKI-HK)
ATKI-HK offers paralegal counselling, emotional counselling and a hotline service. It can refer workers in need to Bethune House.
Languages: English, Bahasa
Address: c/o. APMM, 2 Jordan Road Jordan, Kowloon
Office Hours: Mon-Sat: 10:00 AM – 5:00 PM
Tel: 2314 7316
Christian Action Ethnic Minorities & Domestic Worker Programme assists domestic workers with understanding their legal rights, assisting with legal proceedings, liaising with the police throughout investigation processes and can help prepare them for tribunal hearings.
To Kwa Wan Service Centre is a free shelter for female domestic workers who become homeless due to unlawful termination or health conditions.
Ngau Tau Kok Service Centre offers paralegal counselling and vocational class enrolment (e.g. computer, Chinese, English and financial literacy).
Languages: English, Bahasa Indonesia, Tagalog, Sinhata
HELP for Domestic Workers
Helpers for Domestic Helpers provides legal advice, counselling and guidance in a variety of areas including:
Calculating termination payments and agency fees
Dealing with debt collectors and loans
Advice on arrest and criminal cases
Address: St. John’s Cathedral, Ground Floor, 4-8 Garden Road, Central
Office Hours: Mon-Fri: 10:00 AM – 6:00 PM, Sun: 10:00 AM – 2:30 PM
Tel: 2523 4020
WhatsApp: +852 5936 3780
WhatsApp Bahasa Indonesia: +852 5493 4660
All phone numbers are checked during office hours only
Mission for Migrant Workers (MFMW) Ltd.
Mission For Migrant Workers provides paralegal assistance under their Labour and Employment Assistance Programme. They also operate a migrant care centre with access to counselling services and temporary shelters.
Languages: English, Tagalog, Bahasa
Address: St. John’s Cathedral, 4 Garden Road, Central, Hong Kong
Tel: 2522 8264
Friends of Thai
Friends of Thai in Hong Kong provides a labour law enquiry service and leadership training programme. It also helps Thai domestic helpers to renew their contracts, passports and visas.
Languages: English, Thai
Address: 4/F, 5 Choi Hung Road, San Po Kong, Kowloon
Tel: 2718 6498
Pathfinders helps migrant workers who become pregnant or have given birth to children in Hong Kong (including those who have overstayed their visas), with health care services for pregnant mothers and young children, temporary shelter and legal assistance including obtaining documentation for the child.
Languages: English, Bahasa Indonesia, Cantonese and Mandarin
Address: Unit 2D, Worldwide Centre, 123 Tung Chau Street, Tai Kok Tsui, Kowloon
Office Hours: Mon-Fri: 10:00 AM – 6:00 PM
Tel: 5190 4886 (9:00 AM – 9:00 PM)
Last updated on May 27th, 2020