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Employment Help and Legal Advice – Contact Information

Call 999 for POLICE if:

  • You are in physical danger
  • You fear for your personal safety
  • You are being forced to do or sign something against your will
  • You are unsure what to do

Tip: If the police assist you, get the report number so you can follow up later.

  • Emergency services (police, fire, ambulance) hotline: 999
  • Police hotline: 2527 7177

Your employment agency should provide support on:

  • Understanding domestic helper entitlements (food, accommodation, rest days)
  • Handling employment termination
  • Mediating between employer and domestic helper on a misunderstanding
  • Employment agencies are required to provide temporary shelter free of charge to workers. If they do not, contact the relevant consulate to complain.
  • Here is a list of alternative shelters available: Temporary Shelter

Domestic helpers should contact a support/non-profit organisation if:

  • Your agency is not providing support
  • You would like more detailed assistance and advice

Employment & Legal Advice 

Labour Department’s 24-hour hotline for domestic helpers: 2157 9537.

This hotline provides advice on employment rights and responsibilities, complaints against employment agencies, and support filing for assistance on exploitation or physical abuse situations. An interpretation service in seven languages (Tagalog, Bahasa Indonesia, Thai, Nepali, Hindi, Punjabi and Urdu) is available from 8am to 10pm, Monday to Sunday (excluding public holidays).

CLIC Family Resource

Focuses on issues specifically applicable to the employment of domestic workers


Here are the contact details of relevant consulates.

We list out other organisations that can help you below.


Association of Indonesian Migrant Workers in Hong Kong (ATKI-HK)

ATKI-HK offers paralegal counselling, emotional counselling and a hotline service. It can refer workers in need to Bethune House.

Languages: English, Bahasa

Address: c/o. APMM, 2 Jordan Road Jordan, Kowloon

Office Hours: Mon-Sat: 10:00 AM – 5:00 PM

Tel2314 7316


Facebook: ATKI-HK

Christian Action

Christian Action Ethnic Minorities & Domestic Worker Programme assists domestic workers with understanding their legal rights, assisting with legal proceedings, liaising with the police throughout investigation processes and can help prepare them for tribunal hearings.

To Kwa Wan Service Centre is a free shelter for female domestic workers who become homeless due to unlawful termination or health conditions.

Ngau Tau Kok Service Centre offers paralegal counselling and vocational class enrolment (e.g. computer, Chinese, English and financial literacy).

Languages: English, Bahasa Indonesia, Tagalog, Sinhata

To Kwa Wan Service Centre: G/F, 14 Lun Cheung Street, To Kwa Wan, Kowloon
Office Hours: Mon-Fri: 9:00 AM – 6:00 PM, Closed on Sat, Sun and Public Holiday
Ngau Tau Kok Service Centre: Room 8, 12/F, Houtex Industrial Building, 16 Hung To Road, Kwun Tong
Office Hours:  Mon-Fri: 9:00 AM – 1:00 PM & 2:00 PM – 6:00 PM, Sun: 10:00 AM – 2:00 PM
Closed on Sat and Public Holidays
Tel:  2739 6193
Facebook: CADMW

HELP for Domestic Workers

Helpers for Domestic Helpers provides legal advice, counselling and guidance in a variety of areas including:

  • Employment issues
  • Calculating termination payments and agency fees
  • Dealing with debt collectors and loans
  • Advice on arrest and criminal cases
Languages: English, Tagalog, Bahasa

Address: St. John’s Cathedral, Ground Floor, 4-8 Garden Road, Central

Office Hours: Mon-Fri: 10:00 AM – 6:00 PM, Sun: 10:00 AM – 2:30 PM

Tel: 2523 4020

WhatsApp: +852 5936 3780

WhatsApp Bahasa Indonesia: +852 5493 4660

All phone numbers are checked during office hours only

Facebook: HELP for Domestic Workers

Mission for Migrant Workers (MFMW) Ltd.

Mission For Migrant Workers provides paralegal assistance under their Labour and Employment Assistance Programme. They also operate a migrant care centre with access to counselling services and temporary shelters.

Languages: English, Tagalog, Bahasa

Address: St. John’s Cathedral, 4 Garden Road, Central, Hong Kong

Tel: 2522 8264




Friends of Thai

Friends of Thai in Hong Kong provides a labour law enquiry service and leadership training programme. It also helps Thai domestic helpers to renew their contracts, passports and visas.

Languages: English, Thai

Address: 4/F, 5 Choi Hung Road, San Po Kong, Kowloon

Tel2718 6498


Pathfinders helps migrant workers who become pregnant or have given birth to children in Hong Kong (including those who have overstayed their visas), with health care services for pregnant mothers and young children, temporary shelter and legal assistance including obtaining documentation for the child.

Languages: English, Bahasa Indonesia, Cantonese and Mandarin

Address: Unit 2D, Worldwide Centre, 123 Tung Chau Street, Tai Kok Tsui, Kowloon

Office Hours: Mon-Fri: 10:00 AM – 6:00 PM

Tel5190 4886 (9:00 AM – 9:00 PM)



Facebook: Pathfinders

Last updated on May 27th, 2020