Quick guide for Employers of Domestic Helpers
Important reads now:
- How is the coronavirus situation affecting domestic helper processing?
- Call us for more information: 3568 6858 or 33611 2997
Hiring and managing a domestic helper can be a very daunting process. We launched the ‘Get Answers’ portal to equip employers and workers with balanced and credible information as they navigate this whole process and working situation.
For employers who are new to hiring a domestic worker, this is the place to start. We answer questions that have to do generally about hiring a domestic helper. This is a unique employment situation and it helps to have all the information upfront.
The Recruitment System
For too long, there have been employment agencies who have made money from doing a bad job. Employers are charged for bad customer service, while agencies secretly charge domestic helpers too. This illegal practice leaves domestic helpers in debt and it fails employers. Equipped with the right information, employers can ensure that they are hiring domestic helpers fairly and avoid scrupulous agencies.
GETTING STARTED with domestic helper hiring
- How can I hire domestic helpers fairly?
- Am I eligible to hire a domestic helper To hire a domestic worker you only need to meet two requirements.
- Can domestic helpers live out?
- How much does it cost a hire a domestic helper? There are a number of costs involved in hiring a domestic worker. Keep in mind that every case is different and there may be unexpected costs not listed out here.
- Do I need to use an employment agency? As a general rule, employers are required to use an agency in order to process their worker’s employment visa. There are, however, cases where you do not need to use an agency, this depends only on the current contract status of the worker
- How should I choose an employment agency? Choosing the right agency is crucial. If you choose an employment agency that is incompetent or unethical, it not only wastes your money, but also your time.
- How long does processing a domestic helper visa take? You should be wary of domestic worker agencies promising unusually fast processing timelines. Agencies have very little control over the processing time, as a large portion of the visa application process is spent at the HK Immigration Department.
- How can I report or check the license of an employment agency?
When you’re ready to start hiring, first determine your needs to guide what you should look for in a prospective employee. Understand the guidelines for salaries and food allowance.
HIRING A DOMESTIC HELPER
Before you hire a domestic worker, if you are clear about what you want, you’ll have a much better chance of success. Start by determining and prioritising one or two skills or characteristics that are most important to you and your family. We strongly recommend that you: “hire for attitude, train for skills.” Attitude is the most important thing to look for when hiring.
- How should I begin the hiring process of a domestic helper?
- What are the permitted work activities under a domestic work visa?
- How should I structure a domestic helper interview?
- What do I need to know about hiring a second/ co-worker helper?
- What do I need to know about hiring a driver?
- Should I consider hiring a domestic helper who has taken out a loan or is in debt?
More detailed information
- Do you recommend any training centres in the Philippines?
- What is the Medical Certificate and why are domestic helpers required to get it?
MANAGING A DOMESTIC HELPER
Many employers focus a lot of time in finding the right person. We see a greater chance at long-term success when workers are given the opportunity to develop the right skills with the help of their employer’s management.
When you enter an employment contract with your worker, you are not only the employer but also the manager. Management is never an easy job, not to mention the dynamic and unique working relationship in domestic worker context with cultural and language differences.
Ensure you understand Hong Kong domestic worker entitlements and your responsibilities as an employer. Here’s a quick list:
- Grant all 12 annual statutory holidays. Payment in lieu of holiday is not allowed by law.
- A rest day is a continuous period of no less than 24 hours.
- The worker should only work at the contractual address.
- Employers are responsible for all medical costs of a domestic worker during the time of employment.
- Purchase the mandatory Employees’ Compensation Insurance. There are many options for worker insurance. Compare worker insurance policies between companies in order to find the policy which best fits your needs and budget.
- Food allowance or Food sharing?
When your domestic helper arrives
- Tips for a Healthy Employer-Employee Relationship
- What should a domestic helper’s schedule look like?
- What are the things I should notify my employment agency about?
- What is the best bank account for domestic helpers?
- Tips and resources on financial management for domestic helpers
- Tips for employers on gifts and bonuses
- What document should a domestic helper prepare for holiday travel?
- Can a domestic helper travel with their employer?
On parting ways
Whether you are finishing up the contract period or terminating a contract early, here are some things to keep in mind when parting ways:
- Key points to consider on termination of contract
- What are the things I should notify my employment agency about?
- Who pays for a domestic helper’s flights to go home?
- Employment Help and Legal Advice
- Consular Office Contacts
- Useful contacts for Hong Kong Government Departments
- Classes and Workshops for Domestic Helpers
- Cooking Classes for Domestic Helpers
We have many more articles on the Get Answers section of our website. We are continually updating it, so please check back often!
Fair Employment Agency is a non-profit employment agency placing Filipino domestic workers in Hong Kong. Read Our Story or find information on our services at View Pricing. With thousands of placements under our belt and 90% of employers and workers recommending us to friends, you’re in good hands!
If you found this article helpful, please consider donating today.
Fair Employment Agency is a nonprofit agency. We put a lot of work into producing high quality, accurate and updated information resources because when employers and domestic helpers are informed, they are empowered to make good choices. If you found this article helpful, please consider donating through Fair Employment Foundation (tax-deductable for amounts over HK$100). Click HERE for donation instructions.
Last updated on July 21st, 2020